Course details
Having a great conversation is something many people enjoy. The ability to converse and connect well helps you develop positive relationships with people. While you may not naturally be a great conversationalist, you can become one by acquiring useful conversational skills and techniques. This highly interactive course will teach you techniques to converse effectively with people and build positive relationships with them. You will also learn how to manage difficult people using suitable conversational techniques.
Objectives
By the end of this course, you will be able to :
- Identify your personal communication ​blocks and apply the conversational techniques to improve your conversational skills
- Display confidence in making small talk with strangers and connecting with them in the first five minutes
- List the difficulties that you will encounter in any communication situation and use the dialogue model to effectively manage them
Course Location
About Civil Service College Singapore
The mission of the Civil Service College (CSC) Singapore is to develop people for a first-class Public Service. CSC was inaugurated as a statutory board under the Public Service pision, Prime Minister's Office.
As the public sector's core institution for training, learning, research and staff development, CSC provides officers from across the Public Service with opportunities to:
Learn and share knowledge
Network, dialogue and exchange views
Develop a service-wide ethos and shared perspectives
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