Course details
A thorough grounding in relevant communication and interpersonal skills, and will also act as a refresher and an opportunity for fine-tuning the skills of more experienced managers
Programme Outline
The manager as communicator
- an overview of core skills for effective staff managers
- how can we create a climate for strong communication and collaboration
- practising the skills of listening, reflecting and checking
- asking good questions and clarifying issues
- confidence in summarising and agreeing outcomes
Facilitation skills for managers
- what do we mean by facilitation? and as opposed to what?
- the styles of facilitation and how they can enable staff development
- practising the skills of developmental coaching
- facilitating positive discussions with individuals and in groups
- confident positive feedback skills
- the art of constructive challenge
- working creatively with tensions and difficulties
Managing effective relationships
- positive mediation skills for conflict situations
- resolving issues and establishing action plans
- overcoming barriers to communication and change
- developing an influential personal style
Programme Methodology
The style of the course is practical and participative, with brief presentations, discussions and problem-solving sessions, active exercises and skills practice. Some course documentation will be pre-prepared, and some will be developed in the group as we explore examples and generate our own ideas about best management practice.
Programme Tutor
The course tutor is Mary Frances.
Mary has enjoyed working on training and development projects for over 20 years, and she specialises in management and leadership skills, positive staff relationships, and understanding the psychology of change.
Target Audience
Managers and supervisors with responsibility for staff
Updated on 08 November, 2015Course Location
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