The tangible and intangible costs of employee turnover have a direct impact on the bottom line and on customer retention and loyalty. As a manager, you need to be able to assess the loyalty level of current employees, recognize the signs and impact of burn out, and be proactive in keeping employees loyal and engaged.
Remember the days when a young person starting a career joined a company and would typically stay with that company until retirement? With the prospect of job security and a pension, employee loyalty was, for the most part, a given. Decades ago, people, on average, held two jobs in their lifetime. Now, organizations struggle to recruit and maintain effective associates.
At the completion of this module, participants will be able to:
• Understand the changing workforce and why employees defect • Discover how turnover impacts the bottom line • Learn the signs of restlessness and disengagement • Explore the power of a loyal staff
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