Body Language

Course details

This Business Etiquette training course from PD Training provides the necessary knowledge and skills required to be calm, confident and in good manner in any social or business setting. This course is very advantageous to entrepreneurs, HR managers, executive assistants, image consultants, sales and marketing executives and special event planners, etc. Always keep in mind that proper etiquette is crucial in today's workplace as it can promote productivity, harmony and peace in the working environment as well.

Business etiquette training courses are available now throughout Singapore.

This Business Etiquette training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Outcomes

In this course participants will: 

• Understand what etiquette is and why it's important
• Learn how to introduce yourself professionally
• Understand the "3 C's" and how to use them to create a good first impression
• Learn tools to assist and minimise nervousness
• Use techniques to master name memorisation
• Know the "4 levels of conversation"
• Learn to conduct yourself professionally
• Understand appropriate etiquette for open plan and cubicle environments
• Know what not to do in a meeting
• Acquire the fundamentals of email etiquette

Foreword:

• Clients and employees prefer to do business and work with individuals who are trustworthy, respectable and present proper business etiquette. If you who deal with different types of personalities, nationalities or cultures, it is suggested that you enroll in a Business Etiquette training course to enhance your social skills, business manners and professionalism. Remember, how you interact and relate with others is vital to your continuing success. Those small things like polite greetings, courteous conversations and active listening do make a difference in how you're perceived by others.
• Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

MODULES

Networking for Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

Professional Introductions

• The three-step process
• The four levels of conversation
• The Handshake

Professional Office Conduct

• Open Plan and Cubicle environments
• Working out of the office
• Eating at Work
• Meeting Do's and Don'ts

Business Email Etiquette

• Professionalism & emails
• Proper and improper use for forwarding and CC
• Grammar, flaming and netiquette
• Top 5 technology tips

Business E-Mail Etiquette

• Addressing your Message
• Grammar and Acronyms
• Top Five Technology Tips

Eating Out

• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

Telephone Etiquette

• Developing an Appropriate Greeting
• Dealing with Voice Mail
• Mobile Phone Do's and Dont's

The Written Letter

• Thank You Notes
• Formal Letters
• Informal Letters

Dressing for Success

• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding what to Wear

International Etiquette

• General Rules
• Important Points
• Preparation Tips