- Duration: 1 Days
Course details
Duration: 2-week online course | 2 hours per week
"Benchmarking" is something we do every day of our lives because benchmarking is about making comparisons. So, when we make choices or select a product, service (or anything else), we are doing so after comparing one product or service with another. It may be something rather trivial like the type of bread we chose for our sandwich for today's lunch, or something major like the hospital we chose to perform a surgical procedure. So, we use comparisons to help us make good decision - that's the purpose of benchmarking.
When carrying out benchmarking we, essentially, develop our criteria, look at (or sample) the options and then make a choice - that's the process of benchmarking.
A "Benchmark" (as opposed to benchmarking) is a standard, something to aspire to and, again, something we use in our daily life: we may have a benchmark weight that we are dieting to achieve; a benchmark time we are attempting to match in our daily jog; a benchmark blood pressure or cholesterol level that we need to achieve to remain in good health.
It is very much the same at an organisational level where the process of "Benchmarking' is described by David T Kearns Chairman, Xerox Corp (1982 - 1990) as: "the continuous process of measuring products, services and practices against the toughest competitors or those companies recognized as industry leaders;" the purpose of benchmarking at a business level is improvement. The "toughest competitors or recognised industry leaders" are known as "the Benchmarks."
During this two-day course you will be able to explore all aspects of Benchmarking to enable you to select the best approach or approaches for your organisation - those that offer you the best opportunity to improve business performance. In addition, you will also learn how to follow the universally accepted process for Benchmarking with a partner.
Updated on 24 February, 2023About Informa Connect Middle East
Informa Connect Middle East, is part of Informa, a multinational publicly listed publishing and events company.
The Middle East office was previously known as IIR Middle East, and has been established in Dubai since 1993. Informa Middle East has grown to be the largest event organiser in the region and with over 300 staff, the office runs over 450 training courses and over 40 conferences regionally on an annual basis.
The company also incorporates Informa Global Exhibitions which organises around 130 trade and consumer exhibitions in over 38 cities across the globe. Arab Health, Cityscape, Middle East Electricity and The Bride Show are some of the flag ship events.
Aside from the public training courses, conferences and exhibitions, Informa Middle East also provides in-house training to companies as well as manages events on behalf of corporate clients. Some of the past clients include NBAD, Microsoft, Etisalat, STC, Mobily, and ADNOC.
