Becoming Assertive & Confident Communicator

Course details

In our modern working and home environment assertiveness has become an essential skill towards coping with the stress and pressures we all face. By increasing our assertiveness awareness and communicating more effectively we will increase our self-esteem, make more better use of our time and gain more positive results from many situations.

Course Outline:

• What are Assertive, Non-assertive and Aggressive behaviours.
• Effects of these behaviours on you, others and the organisation.
• Benefits of assertive behaviour to you, others and the organisation.
• Verbal and non-verbal aspects of behaviours.
• What are your rights and responsibilities?
• How acceptance of rights and responsibilities helps in negotiation
• and interpersonal relations.
• How beliefs affect our behaviour and the results we get.
• Communication Skills Development (including role plays):
• Making requests of colleagues, business associates
• Disagreeing and stating your views.
• Giving and accepting praise.
• Giving bad news.
• Contributing assertively at meetings
• Negotiating assertively.
• Dealing with non-assertive and aggressive behaviour in others.
• Tips for dealing with situations we perceive as challenging