BBS Specialist Diploma in Hospitality Management

Course details

This course, offered in Singapore, is targeted at those who are keen to join the hospitality and tourism industry but lack the related knowledge or formal education in the industry subject areas. The Specialist Diploma in Hospitality Management aims to provide participants with foundation knowledge in principles of hotel work, the food service industry and the tourism industry. The course also helps students to gain confidence through personal development and by focussing on English communication skills.

Syllabus Overview

FBS Food and Beverage Services
LDG Lodging
HO Housekeeping Operations
TT Travel and Tourism
EH English for Hospitality
PGD Personal Grooming and Development
IA Industrial Attachment*
*Additional Subject Information
Students who are not granted a Training Work Permit by the Ministry of Manpower (Singapore) can complete the course by writing a Student Report based on knowledge gained during their theory component of the course. The report must have a word count of 3000 +/- 5%.

Mode of Delivery
The programme is delivered through classroom lectures, group and individual assignments, case studies, in-class exercises and industry visits where appropriate.
Entry Requirements
To be eligible for admission to Specialist Diploma in Hospitality Management, you must

be at least 16 years old at the time of application
meet the minimum academic qualification and English standard listed in table below:
Country

Academic Qualification

English Standard

Singapore

GCE 'N' Level

Grade 7

Brunei

GCE 'O' Level

Grade 7

China

Year 11 or Year 12 (Gao Er or Gao San)

70%

India

Secondary School Certificate

55%

Indonesia

Middle School (SMP)

Grade 7

Malaysia

Malaysian Certificate of Education (SPM)

Grade 6

Myanmar

Basic Education High School Certificate

55%

Nepal

School Leaving Certificate

55%

Philippines

High School Diploma

75%

Sri Lanka

GCE 'O' Level

Pass

Vietnam

Year 12

5.5

If your academic qualification or English standard is not listed in the table above, your application will be assessed by the Academic Manager based on its equivalence to GCE 'N' Level and English proficiency level of IELTS 5.0.

Mature candidates of at least 21 years of age with minimum of 3 years work experience may also apply.
Learning Outcomes
FBS Food and Beverage Services
This module provides candidates with an overview of the organisation of food and beverage service. It will look at how the staff are organised and the practices and procedures that need to be followed to ensure effective food and beverage service in a range of contexts and situations.

It also supports areas of underpinning knowledge for the Food and Beverage operations, give opportunities to demonstrate key skills in communication, information technology, improving own learning and performance and working with others.

On completion of this module, you will be able to:

Describe the organisation for a range of food and beverage operations
State the food and beverage practice and procedures
Explain the importance of the meal experience in food service operations
Analyse the suitability of different methods of service and operational procedures
Demonstrate skills in setting up servicearea and maintaining equipment
LDG Lodging
The aim of Lodging module is to provide students with an overview of the range of functions within the facilities department of hotels. It emphasises the importance of high standards in personal qualities and theprovision of customer service.

Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality functional areas.

On completion of this module, you will be able to:

Describe range of accommodation and reception services for different organizations
Explain the roles and responsibilities for accommodation and reception services staff
Explain the techniques for maximising occupancy and rooms revenue
Demonstrate the practices and procedures for advance reservations and reception in a professional manner
Demonstrate the procedures involved in guest accounting within the front office department
HO Housekeeping Operations
The accommodation sets the standards of quality and service provided to customers in an organisation, particularly in the hotel sector, where star ratings can dictate the facilities and services offered to guests. The industry is diverse in terms of customers' needs and budgets. The hotel sector itself varies enormously, from luxury five star hotels to the growing availability of budget accommodation, such as roadside lodges.

The aim of Housekeeping Operations module is to provide students with an overview of the range of functions within the facilities department in the hospitality industry.

On completion of this module, you will be able to:

Describe the structure, role and responsibilities of staff in housekeeping department
Explain the importance of safety, security and environmental issues for house keeping operations
Use forms to maintain standards in accommodation operations
Demonstrate the cleaning and servicing of rooms, using appropriate cleaning agents, equipment, resources and methods
TT Travel and Tourism
The travel and tourism industry is one of the biggest and fastest growing industries in the world. This module provides students with an understanding of the industry that can be used as a foundation for further study.

Students will also learn about the nature and characteristics of tourism and how it is developed, as well as the scale and structure of the travel and tourism industry.

On completion of this module, you will be able to:

Describe the characteristics of local and international travel and tourism industry
Explain the current characteristics of the Tourism industry
Describe the needs and wants of different types of customer in the different sectors of the travel and tourism
Evaluating information to make reasoned judgements, draw conclusions and make recommendations about related issues in the travel and tourism industry
Evaluate customer service in a range of hospitality situation
EH English for Hospitality
This module has been designed to prepare students for work in the hotel and restaurant service industries by equipping them with industry specific communication skills.It aims to improve the four essential language skills speaking, listening, reading and writing.

On completion of this module, you will be able to:

Have an understanding of the principles and elements of effective communication in the tourism and hospitality environment
Be confident in using the four English language skills - reading, writing, speaking and listening
Discuss key issues relevant to their work and give basic advice and information.
Listen actively during the interactions with customers and colleagues, particularly people from different parts of the world
PGD Personal Grooming and Development
This module is designed to provide students with techniques and skills required to project themselves positively and confidently. Employers typically base their dress policy choices on the presumption that employees at all levels and job positions are representatives of the organization and, therefore, their dress, grooming and personal hygiene affect both the public's impression of the business and internal morale.

On completion of this module, you will be able to:

Explain the diversity and cross cultural nature of social and business etiquette
Realize the importance of creating first impression
Know the different types and uses of personal grooming wares
Communicate confidently
Manage social or business situations confidently
Comply with the organization dress code
Demonstrate personal hygiene
IA Industrial Attachment
The aim of the Industrial Attachment is to expose students to a professional working environment where they can learn through real-world experiences. After completing theoretical components of hospitality service, students get to fully comprehend the service encounter through hands-on learning

On completion of this module, you will be able to:

Build product knowledge in the area of work
Prepare for service
Use work equipment and IT effectively
Observe workplace health and safety regulations
Improve communication skills
Work effectively as a group member, with supervisors and managers
Provide customers service to expected standards
Display high levels of work commitment and ethics
Industrial Attachment
The Industrial Attachment provides you the opportunity to undergo 6 months internship in the hospitality or tourism industry. Typical establishments range from small businesses such as restaurants, boutique hotels and travel agencies through to large, globally recognised hotel chains.

A training work permit is required to undertake the Industrial Attachment. The application for training work permit is subject to approval by the Ministry of Manpower.

Progression Opportunities
Diploma in Hospitality Management
After you have successfully completed the Specialist Diploma level, you can progress onto the Diploma in Hospitality Management.

Career Prospects

Singapore is becoming a choice destination for tourism. As our graduate, you can be confident that you have a valuable and recognized qualification to start your career.

Assessment
BBS sets and marks the assessment for the examination.You are allowed two and a half hours for the final examination.

Module Assessment Weightage

Food and Beverage Services 40% Class Test, 60% Final Examination
Lodging 40% Class Test, 60% Final Examination
Housekeeping Operations 40% Class Test, 60% Final Examination
Travel and Tourism 40% Class Test, 60% Final Examination
English for Hospitality 20% Class Test, 60% Final Examination, 20% Interview
Personal Grooming and Development 100% Assignment and Presentation
Industrial Attachment* 50% Student Report, 50% Supervisor Report

*Students will only be considered successful in the Industrial Attachment if both reports are submitted and they achieve the minimum pass rate.

Students who are not placed in the Industrial Attachment, for example if not granted a Training Work Permit, can complete the course by writing the Student Report based on knowledge gained during their theory component of the course. The report must have a word count of 3000 +/- 5%.



Graduation Criteria
You will receive the Specialist Diploma in Hospitality Management if you achieve at least a D grade in all 7 modules.

Grade structure:

A

B

C

D

Fail

80-100

65-79

50-64

40-49

below 40



How to Apply
Local students refer to Singapore Citizens, Singapore Permanent Residents and foreigners who hold a valid pass other than a Student Pass, for example, dependent pass, social visit pass, work pass, etc.

International students refer to foreigners who hold a valid Student Pass issued by Immigration & Checkpoints Authority (ICA).

Step 1
Attend and acknowledge pre-course counseling service from BBS staff or authorised education agents.

Step 2

Copy of NRIC / Passport
Copies of all educational certificates and transcripts
Proof of English language proficiency
Proof of employment history (if any)
One passport-size photograph
Note: An official translation is required if documents are not in English
Step 3
It takes 2 to 7 working days to process your application.

If your application is successful, you will receive an Offer of Admission letter together with the following documents

Advisory Note to Students
Student Contract

Step 4
If you wish to accept the offer, you must complete, sign and send back 1 copy of the Advisory Note to Students and the Student Contract.

If we do not receive your completed and signed documents within the timeline stated in your Offer of Admission letter, it will be assumed that you do not wish to accept the offer and the offer will be deemed withdrawn.

Appeal Against Rejection
If your application is rejected, you can submit an appeal in writing to the Academic Manager/Principal within 7 working days from the date of rejection to have the outcome of your application reviewed by the Academic Board.

You will be notified about the outcome of your appeal within 7 working days from the date of appeal. The decision of the Academic Board is final. If your appeal is unsuccessful, we may recommend that you pursue an alternative course of study.

Student Pass
New Application for Student Pass
If you are an international student, you must apply for a Student Pass to study full-time in Boston Business School. You must submit your application to Immigration and Checkpoints Authority (ICA) through the Student Pass OnLine Application & Registration (SOLAR+) system at least two months prior to course commencement date. It takes about 4 to 6 weeks to know the outcome of your application. You are not required to be present in Singapore while your application is being considered. If approved, you would receive an in-principle approval letter (IPA) for Student Pass and a single-journey entry visa to enter and stay up to 30 days in Singapore.

To collect your Student Pass card, you must visit ICA and bring along the following documents:

In-principle approval letter from ICA
Passport
Embarkation/disembarkation card
SOLAR+ e-Forms
Medical report
Duly completed security bond form and a security deposit in the form of banker's guarantee
Renewal of Student Pass
If you require an extension of the Student Pass to continue the same course, you must submit a renewal application to ICA at least 2 weeks prior to the expiry of the current Student Pass.

Cancellation of Student Pass
You are required to surrender your Student Pass for cancellation within 7 working days from the date of cessation or termination of your study.

Important Notes to Student Pass Holders
International students must abide by the following rules and regulations under which the Student Pass is issued by ICA:

The Student Pass is issued to you for the purpose of studying in a particular course with BBS.
You must carry your Student Pass at all times.
It is the Schools responsibility to inform ICA if you fail to attend classes for a continuous period of 7 days or more without valid reason, or where your attendance falls below 90% in any month of the course without valid reason, or if you have completed the course or wish to terminate your studies with the School. ICA will cancel your Student Pass under any of the above mentioned circumstances.
You are strictly prohibited from working in Singapore, even if it does not involve any payment to you.
You must strictly observe all laws, rules and regulations of Singapore.
You cannot be adopted by any Singaporean or Singapore Permanent Resident while being a Student Pass holder.
You cannot be married to a Singaporean or Singapore Permanent Resident while being a Student Pass holder.
You are not allowed to overstay in Singapore after the Student Pass has expired, unless with written approval from ICA.