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MakePossible Solutions Ltd Basics of Customer Relationship Management MakePossible Solutions Ltd
  • Duration / Course length: 3 Hours Start now
  • Course delivery: This course is delivered in presentation format

Course details

Basics of CRM

The course will outline the basic concepts of modern Customer Relationship Management. It will train you to identify leads effectively and improve communication with your customers.

Following topics will be covered during this course:

  • What is a Lead?
  • Lead Qualification and conversion to contacts
  • What is Opportunity / Deal / Prospect?
  • Undestanding Sales Pipeline
  • Overview of current CRM systems
Course Objectives:

  • Understanding of Sales Procedures and Customer Relationship Management
  • Gain knowledge of Sales Pipeline and why this is important
  • Understand differences between Lead and Opportunities
  • Build techniques to qualify Leads
  • Gain exposure to current CRM systems


Updated on 11 July, 2020

About MakePossible Solutions Ltd

MakePossible solutions Ltd is incorported in the UK. The courses have been developed by group of professionals that are expert in their fields with more than 10 years commercial experience.

MakePossible Solutions also has association with UK universties. The courses provided by UK universities are clearly marked and will enable you to achieve a degree from UK university.

We can provide offline training as well.

See all MakePossible Solutions Ltd courses

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