Bank Deposits and Excellence in Customer Service Institute of Banking Studies
Price: TBA

Course details

Objectives :

  • Recognize the importance of the work of the department and deposits and the importance of banking secrecy in the bank.
  • Knowledge of all types of bank accounts.
  • Knowledge of bank checks of all types and how to dispense or lack thereof by the Jordanian trade law.
  • To provide high quality services for the auditors.
  • Exercise effective methods of communication and dealing with the public.

Contents :

  • Introduction to the nature of the accounts.
  • The client and the bank's definition.
  • The duties and rights of both the client and the bank.
  • Account opening requirements and closing accounts.
  • The types of accounts and deposits.
  • Accounts rigid and inert (non-animated).
  • Reserved accounts and the reserved part and in whole.
  • Acting accounts, accounts by correspondence.
  • Suspended drawer and opposition accounts.
  • Palace accounts (state and guardianship), joint accounts, accounts of the deceased.
  • Returned checks (people and banks) and the reasons for re-check and electronic clearing.
  • The communication process: the concept and its importance and its elements.
  • Communication skills: speaking, dialogue, listening, persuasion using non-verbal communication (body language).
  • Customer patterns analysis.
  • Emotional Intelligence in dealing with the public.
  • Impediments to effective communication and dealing with the public, and ways to overcome them.
  • Excellence in public service.
  • Identify the needs of the public: poll the views of the reviewers.
  • Address the grievances of the reviewers.

About Institute of Banking Studies

The Central Bank of Jordan began in 1965 to study the necessary means of setting up a team for theoretical and practical training aimed at promoting human cadres of the banking and financial sector and study its employees needs and satisfy their desires to advance their scientific and practical abilities . These efforts culminated in the creation of the Institute of Banking Studies in accordance with Article (37) Paragraph (d) of the Central Bank of Jordan Law and in accordance with the Institute,s Articles of Association No. (69) issued on 1970. The Institute   was   officially   inaugurated on   October 9, 1971 and was housed then at the Central Bank,s premises.

In the early 1990,s , the  Institute  witnessed a new stage ; the construction of the Institute,s permanent   headquarter   in  Tla,a  Al  Ali ,  a suburb of the capital  Amman . The complex was constructed on an eight dunums plot of land and comprised of administration units, academic and training activities halls, library, laboratories, cafeteria, health clinic and a multipurpose hall. Also , the Institute has two branches, one in Irbid and the other in Aqaba.  The purpose of  these  branches is to widen the distribution of academic and training activities conducted  by the Institute to cover the various regions of the Kingdom.

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