Bank Deposits and Excellence in Customer Service

Course details

Objectives :

• Recognize the importance of the work of the department and deposits and the importance of banking secrecy in the bank.
• Knowledge of all types of bank accounts.
• Knowledge of bank checks of all types and how to dispense or lack thereof by the Jordanian trade law.
• To provide high quality services for the auditors.
• Exercise effective methods of communication and dealing with the public.

Contents :

• Introduction to the nature of the accounts.
• The client and the bank's definition.
• The duties and rights of both the client and the bank.
• Account opening requirements and closing accounts.
• The types of accounts and deposits.
• Accounts rigid and inert (non-animated).
• Reserved accounts and the reserved part and in whole.
• Acting accounts, accounts by correspondence.
• Suspended drawer and opposition accounts.
• Palace accounts (state and guardianship), joint accounts, accounts of the deceased.
• Returned checks (people and banks) and the reasons for re-check and electronic clearing.
• The communication process: the concept and its importance and its elements.
• Communication skills: speaking, dialogue, listening, persuasion using non-verbal communication (body language).
• Customer patterns analysis.
• Emotional Intelligence in dealing with the public.
• Impediments to effective communication and dealing with the public, and ways to overcome them.
• Excellence in public service.
• Identify the needs of the public: poll the views of the reviewers.
• Address the grievances of the reviewers.