CCNA Voice CISCO Certified Network Associate Voice Bahrain Financial Harbour, Manama

Course details

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification assesses skills and knowledge related to the Cisco Unified Communications Manager 8.0 (CUCM) 8.0. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

Objectives:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
• Describe how to maintain a Cisco Unified Communications solution

Contents:

• Overview of Cisco Unified Communications Solutions
• Overview of Administrator and End-User Interfaces
• Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Endpoint and End User Administration
• Enablement of End User Telephony and Mobility Features
• Enablement of Cisco Unity Connection and Cisco Unified Presence
• Cisco Unified Communications Solutions Maintenance