Course details

This 3-day course immerses learners in the overall concepts, processes, policies and methods associate with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

The Service Strategy Lifecycle  course will be of interest to:

  • Inpiduals who have their ITIL Foundation Certificate
  • Inpiduals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
  • Inpiduals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Inpiduals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle

Learning Objectives:

  •  At the end of this course, the learner will gain competencies in:
  •  Understanding Service Management as a Practice and Service Strategy principles, purpose and

objective

  •  Understanding how all Service Strategy processes interact with other Service Lifecycle processes
  •  The activities, methods and functions used in each of the Service Strategy processes
  •  The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
Updated on 08 November, 2015

About National Institute of Technology (NIT)

NIT was established in the year 1997, with an objective of addressing the IT needs of the Kingdom and started its operations as a part of the US$ 100 million company, Almoayed Group

NIT was the first Training institution in the country to achieve the prestigious ISO quality certification.

Microsoft Learning Partner, Oracle University Education Provider, Cisco Partner, ITIL Licensed Affiliate, PRINCE2 Licensed Affiliate, ITPrenuers Regional Partner, PearsonVUE Testing Center.

Trainings are delivered by Certified and Qualified faculties.

See all National Institute of Technology (NIT) courses
Are you from National Institute of Technology (NIT) ? Claim your course!
Courses you can instantly connect with... Do an online course on ITIL starting now. See all courses

Is this the right course for you?

Rate this page

Didn't find what you were looking for ?

or