Avaya Aura Contact Center - Installation and Configuration Global Knowledge Egypt


The Avaya Aura Contact Center - Installation and Configuration (3608)course is designed for personnel responsible for installing and configuring Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Communication Control Toolkit (CCT) in a SIP environment. This course also covers the installation of the License Manager, Server Utility, Avaya Media Server, Security Framework, Orchestration Designer, Agent Desktop Displays, user client software, and backup and restore. You will learn how to configure the Microsoft ® Windows® 2008 operating system to support the contact center servers. You are introduced to high availability, and other deployment enhancements.


  • Upon completing this course, the learner will be able to meet these overall objectives:
  • SIP overview
  • Install and Commission Contact Center Manager Server
  • Install and Commission CCT and AAAD
  • Adding and configuring Avaya Media Server
  • Install and configure client software
  • Add and configure Contact Center Manager Administration
  • Back up and restore data
  • Discuss Orchestration Designer
  • Explain high availability


  • Installing the Contact Center Manager Server
  • SIP Overview
  • Backing Up and Restoring Data
  • Adding and Configuring Contact Center Manager Administration
  • Installing and Configuring Client Software
  • Administering Resources
  • Performing a Migration/Upgrade
  • Configuring High Availability
  • Security Enhancements Overview

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