Objectives:

  • Describe the Components and Capacity of Communication Manager.
  • Identify the different access interfaces for Communication Manager.
  • Identify the role of the Avaya Site Administration (ASA) tool with Communication Manager.
  • Describe the function of the Communication Manager Dial Plan.
  • Define the role of Communication Manager Feature Access Codes (FAC).
  • Identify the different types of endpoints associated with Communication Manager.
  • Administer station users in Communication Manager
  • Define and assign a Class of Restriction (COR) to a Communication Manager object.
  • Define and assign a Class of Service (COS) to stations users.
  • Identify applications for the Bridged Call Appearance feature.
  • Identify applications for the Call Coverage feature.
  • Describe the parameters needed to setup the Call Pickup and Directed Call Pickup features.
  • Describe the parameters required to configure a basic Hunt Group
  • Define the different trunk types supported in Communication Manager
  • Define the necessary steps to administer trunks in Communication Manager.
  • Access and identify the Alarms and Error reports in Communication Manager.
  • Identify the Reset System Levels in Communication Manager.

Content:

  • CM Overview
  • CM Interfaces and System Forms
  • CM Station User Administration
  • Configure new Stations and Administer one-X Lab
  • System Features
  • Station Features
  • Group Features
  • Trunks and Routing
  • System Status and Reports
  • Reports

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