Avaya Aura Communication Manager and Admin

Course details

Objectives:

• Describe the Components and Capacity of Communication Manager.
• Identify the different access interfaces for Communication Manager.
• Identify the role of the Avaya Site Administration (ASA) tool with Communication Manager.
• Describe the function of the Communication Manager Dial Plan.
• Define the role of Communication Manager Feature Access Codes (FAC).
• Identify the different types of endpoints associated with Communication Manager.
• Administer station users in Communication Manager
• Define and assign a Class of Restriction (COR) to a Communication Manager object.
• Define and assign a Class of Service (COS) to stations users.
• Identify applications for the Bridged Call Appearance feature.
• Identify applications for the Call Coverage feature.
• Describe the parameters needed to setup the Call Pickup and Directed Call Pickup features.
• Describe the parameters required to configure a basic Hunt Group
• Define the different trunk types supported in Communication Manager
• Define the necessary steps to administer trunks in Communication Manager.
• Access and identify the Alarms and Error reports in Communication Manager.
• Identify the Reset System Levels in Communication Manager.

Content:

• CM Overview
• CM Interfaces and System Forms
• CM Station User Administration
• Configure new Stations and Administer one-X Lab
• System Features
• Station Features
• Group Features
• Trunks and Routing
• System Status and Reports
• Reports