Avaya Aura Communication Manager Administration Global Knowledge Egypt
Price: TBA

Course details


In the Avaya Aura Communication Manager Basic Administration (5U00041I) course, you will gain the knowledge and skills required for configuring the Avaya Communication Manager software. You will learn to administer system features, stations, trunks (lines), and user features on a functioning Avaya Communication Manager.


  • Upon completing this course, the learner will be able to meet these overall objectives:
  • Identify Avaya configuration and solutions with Avaya Aura
  • Identify hardware components
  • Describe system duplication and backup options
  • Identify the different types of telephones
  • Describe the most important boards and media modules
  • Use Avaya Site Administration to manage Dial Plan and Feature
  • Access Codes, Analog and digital stations, IP stations, Call Park. Bridged Call Appearance and other basic features, Class of Service
  • (COS) and Class of Restriction (COR), Abbreviated Dialing, Call Forwarding, Call Coverage


  • Basic Features and Functions
  • How to create a Dial Plan
  • How to set up Class of Service and Class of Restrictions
  • Endpoint Administration
  • System Maintenance
  • Generating System Reports

About Global Knowledge Egypt

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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