- Duration: 4 Days
This course provides students hands-on training on administering a call center using Avaya Aura Communication Manager. Given a customer's business objectives, the Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring solutions.
- Upon completing this course, the learner will be able to meet these overall objectives:
- Review primary call center components, concepts, and terms.
- Demonstrate how to perform an initial call center configuration.
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
- Describe the Avaya Aura? Call Center Elite features of the Avaya
- Aura Communication Manager.
- Create and test call vectors.
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite.
About Global Knowledge Egypt
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.See all Global Knowledge Egypt courses