Course details
Overview:
This course provides students hands-on training on administering a call center using Avaya Aura Communication Manager. Given a customer's business objectives, the Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring solutions.
Objectives:
- Upon completing this course, the learner will be able to meet these overall objectives:
- Review primary call center components, concepts, and terms.
- Demonstrate how to perform an initial call center configuration.
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
- Describe the Avaya Aura? Call Center Elite features of the Avaya
- Aura Communication Manager.
- Create and test call vectors.
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite.
Course Location
About Global Knowledge Egypt
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