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Course details
Overview
The following course has been designed to familiarize participants with the concept of E-Government. The material covered will enable the participants to link the concept of E-Government processes in order to improve organizational performance TQM re-engineering and systems operations. Providing participants with the knowledge and the foundations of government needs in developing E-Government. Identify obstacles and problems associated with the process of E-Government ways to manage the process of resistance to change. This course covers 20 CPD hours.
Objective
By the end of the courseparticipants should have:
The concept of E-Government.
Dealing with E-Government technologies.
Methods and mechanisms for the establishment of E-Government.
The requirements of E-Government.
E-Government elementscharacteristicsand change management.
Strategic planning for E-Government in general.
The experiences of some countries in the E-Government and how to use them.
Information security and methods of protection in E-Government.
The role of human resource management in leading institutional change towards-government resolving disputes arising from the Internet.
Who Should Attend
Workers in the government sector and the private sector, including private companies, banks, hospitals and those interested in the application of modern methods in the development of the concept of E-Government
Course Outlines
Day 1
Introduction to E-Government and Integrating Services to Citizens
What is E-Government?
Why E-Government?
Citizens Interactions with Public Service
Difference between Mediated vs Self Service explored
Citizen to Government Interactions
Day 2
E-Government facilities
Public and Private Personal Data Protection
Common Data Platform
Public Service Card
E-Broker; eg Intermediator Agencies
Organisational Structure and Management Process
Information vs Decision Making
Public Sector Management
Day 3
Traditional Bureaucratic Government Structure vs E-Government
Agency Structure
Characteristics
Information Flow
Transformation within the Government
E-Government Adaptations
Traditional vs E-Government
Development & Deployment
Introduction to E-Services
E-Government Interoperability Framework (e GIF)
Day 4
Automation of Government Business
Business Process Mapping and Re-Engineering
Co-Operation of Government and Private Sector
Agreement between Government levels
Customer Centrique
Interoperability Framework
Interoperable ICT
Security Framework
Identification keys/sets for every entity
Harmonized concepts and data modelling
Social Security
Day 5
Advancement on National Census Health Care Social Security ID Card and Passport
TESS = TElematics for Social Security
Data Protection
Social Security
Social Security Card
Social Security Portal
Immediate declaration of employment
Health Care
Use of E-Government
Electronic Identity Card
Biometric Passport also known as an E-Passport
Job roles this course is suitable for:
ProfessionalsAbout London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
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