Course details
Assertiveness is one of the most important skills we can learn today. It can be used in almost any situation. Assertiveness affects communication, handling conflicts, respect, self esteem and confidence. The aim of this course is to provide participants to new ways to improve their relations with others.
Course Outline
- What is assertiveness
- Definition
- Outcomes
- Origins of assertiveness
- Facets of assertiveness
- Wining and loosing
- Speaking assertively
- Problem solving
- Application of assertiveness
- Responding to criticism
- Saying “O” to others
- Raising self esteem
- Expressing feelings
- Assertive communication
- Managing assertively
- Managing conflict
- Assertive roles at work
Course Location
About Top Business HR
Established in 1993, in Egypt, the Group is specialized in Human Resources Solutions. We_They Group has two subsidiaries; We_They and Top Business Limited. Top Business Human Resources Consultants offers Human Resources Outsourcing and Salary Administration, Human Resources Consultations and Management Development, Public and Tailored Training and Conferences & Exhibitions Management. We_They Limited offers Local and Overseas Recruitment and Assessment Centers.
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