Course detailsAchieving Excellence in Customer Service !!
Some of the Training Objectives :
- Establish the importance of setting and reviewing customer service standards
- Develop an understanding of internal and external customer expectations
- Communicate more effectively by utilizing active listening and questioning skills
- Demonstrate how to deal with difficult customers effectively
- Set SMART objectives and goals to increase daily productivity
- Utilize stress management techniques to reduce tension.
Job roles this course will prepare you for
•Frontline Customer Service Representatives (CSR)•Team supervisors•Department managers•Account managers•Field service representatives
About Rangers Field Marketing
- To create and provide excellent quality of retail marketing services where our clients can REACH potential customers, FIND best way to deliver their message and DELIVER this message to the right people at the right time.
- To provide transparent, efficient, professional and reliable field marketing services to our clients.