Apply Workplace ICT

Course details

ICT (Information & Communications Technology) allows us to connect, engage and collaborate more effectively in a competitive digital age. Useful implementation of ICT at work enables your organisation to achieve higher efficiency and productivity.

This course focuses on ICT and its application at the workplace. You will learn about the common issues and challenges in using ICT tools, ICT strategies and its impact on organisational performance.

Target Audience:

This course is suitable for executives or managers, especially those who are responsible for the operation and performance of a team. It is also useful for people in small businesses or the self-employed.

Course Objectives:

At the end of the course, you will be able to:

• Understand ICT & its impact on organisational performance
• Use ICT tools for improving workplace performance
• Understand & implement ICT infrastructure
• Examine the ICT business continuity plan (BCP)
• Identify the criteria used to evaluate the effectiveness of ICT 

Course Outline:

Are You Still Holding Your Competitive Edge?

• A culture of innovation & continuous improvement
• Improving organisational growth
• Promoting initiative at the workplace

To Win is to Strategise

• Definition of ICT strategies
• Uses of ICT strategies in various sectors
• Benefits of establishing ICT strategies, success factors & its impact

Go Easy with Electronics

• Non-electronic vs electronic environment on organisational performance
• Types of electronic storage medium & their features
• Types of technology used in electronic storage media
• Value of using electronic storage media
• Types of workplace documents

The Power of ICT Tools

• Roles of ICT tools in raising productivity
• Types of ICT tools used at workplace
• Sources of information for improving performance

A Leap Forward with a Superb ICT Infrastructure

• Definition of ICT infrastructure
• Ways to manage an ICT infrastructure
• Issues involved in managing an ICT infrastructure at the workplace
• Importance of investing in an ICT infrastructure
• Ways to support the acquisition & implementation of ICT infrastructure

Prevention is Better than Cure

• Common problems relating to corporate ICT services
• Types of network performance measures
• Types of shared network resources
• Problems relating to shared network resources
• Methods to prevent problems relating to ICT corporate services, network performance & shared resources

Beat that Disaster!

• Business Continuity Plan (BCP)
• Basic components, aspects & roles of an ICT business continuity plan (BCP)
• Potential disasters for the corporate ICT infrastructure

Let’s Evaluate!

• Criteria to evaluate effectiveness of ICT infrastructure & associated services
• Possible services made available by ICT infrastructure (Case Study)

Methodology: A range of fun and interactive learning methodologies such as mini-lectures, plenary discussions, small group discussions, role-plays, exercises, presentations and case studies etc.

Teacher & Student Ratio: 1:25 (maximum capacity)