Apply Root Cause Analysis

Course details

Productivity and Innovation is everybody's business. In this programme, participants will learn a practical hands-on approach to identify and clarify problems, collect pertinent data, translate the idea into value-added information and analyse the root causes.

Programme Objectives

1. Understand the concept, definition and process of root cause analysis
2. Uncover the real root cause(s) of problems faced in their daily operations and enable fact-based decision-making
3. Understand and differentiate the different types of causes within a problem

Programme Outline

Day 1: 

• Introduction to the Root Cause Analysis Methodology
• Problem-Solving Team Formation
• Problem Identification
• Effective Data Collection
• Analytical Tools to Identify Possible Causes

Day 2:

• Drilling Down the Root Cause
• Direct Cause, Contributing Cause and Root Cause
• Why-Why Analysis
• Generating, Selection and Testing of Solutions
• Monitoring Effectiveness of Solutions
• Assessment of Results and Reporting

Who should attend

Front line managers, team leaders, quality assurance engineers, supervisors and

productivity champions responsible for problem-solving or initiating productivity 

improvement programmes. They may be involved in:

• managing people
• data collection
• root cause analysis
• selection of the appropriate solution
• ensuring implementation and effectiveness
• reporting on the problems and the follow-up action

Programme benefits

1. Understand and apply the root cause analysis methodology to problem solving
2. Stratify the different types of causes - direct, contributing and root causes effectively
3. Use appropriate tools and techniques for analysing possible causes and develop solutions for a problem
4. Select the appropriate solutions in a structured manner
5. Lead or facilitate small group inmprovement activities to solve routine problems in the organisation