Apply Emotional Competence to Manage Self & Others in a Business Context

Course details

Businesses today focus on the ability to form relationships. Your emotional intelligence then becomes the key to your success in connecting to the people around you.

This course focuses on helping you become a more influential person – one who is able to manage your emotions, achieve a high degree of social-awareness and develop strong ability to build collaborative relationships.

Target Audience:

This course is suitable for executives or managers, especially those who are responsible for the operation and performance of a team. It is also useful for people in small businesses or the self-employed.

Course Objectives:

At the end of the course, you will be able to:

• Know your EQ & areas for development
• Manage your emotions more effectively
• Recognize & empathize the emotional states of others
• Lead with social intelligence

Course Outline:

How High Is Your EQ?

• Self-assessment of emotional intelligence (Emotional Quotient Inventory*)
• Self-reflection & feedback gathering 

Can You Manage Your Emotions?

• Explosion or implosion
• Managing your emotions (The Emotional Loop)

Leading With Empathy

• Emotional climate assessment of the environment
• Recognise the emotional strengths & weaknesses of others
• The power of empathy

Leading With Social Intelligence

• Win—Win outcome through EQ
• Integrity & EQ
• Building strong bonds of collaboration

Methodology: Mini lectures, plenary discussions, small group discussions, role-plays, exercises, presentations & case studies etc.

Teacher & Student Ratio: 1:25 (maximum capacity)