Apply Business Process Reengineering

Course details

Business Process Reengineering (BPR) is the strategic rethinking and redesigning of business processes to accomplish quantum improvements in performance such as cost, quality and service, etc.

This course focuses on helping you become a more competent manager who is able to apply BPR strategies, methods and tools to implement a reengineering project.

Target Audience:

This course is suitable for executives or managers, especially those who are responsible for the operation and performance of a team. It is also useful for people in small businesses or the self-employed.

Course Objectives:

At the end of the course, you will be able to:

• Understand what is Business Process Reengineering
• Analyse & select processes for reengineering
• Apply reengineering technique
• Design & implement the new process
• Use tools & techniques for continuous improvement

Course Outline:

Introduction to Lean Six-Sigma

• What is Lean Six-Sigma?
• Six-Sigma methodology
• Lean philosophy & principles
• Lean Six-Sigma benefits to your organisation & your customers

Characteristics of BPR

• Initiate reengineering project given by stakeholders
• Identify & select processes for reengineering

Analyse the Current Process

• Draw process chart using the mapping tool/software
• Identify value-added & non value-added activities using reengineering technique
• Evaluate the process outcomes using the reengineering technique

Design & Deploy the New Process

• Re-engineer the processes to meet business objectives (Case study: Customer Feedback Management)
• Develop a reengineering project plan endorsed by stakeholders
• Simulate the new processes for optimum results according to project plan
• Structure the organisation & jobs to support the new process
• Introduce change management to support the new process
• Conduct post reengineering review

Sustain the Process Improvement

• Drive the new continuous improvement programs
• Apply tools & techniques for continuous improvement

Methodology: Mini-lectures, sharing, group discussions, written assessments and case studies etc.

Teacher & Student Ratio: 1:25 (maximum capacity)