Airline Customer Service Petra Travel & Tourism Institute
  • Fees / Price TBA
  • Duration 2 Weeks
  • Location Jordan

Course Overview

  • Learn techniques of effective communication and customer contact.
  • Understand the various social styles and cultural differences of airline customers.
  • Gain knowledge about new trends in customer service.
  • Improved Standard of Customer Service.
  • Verbal & Non-verbal Communication Skills.
  • Customer Contact Techniques.
  • Cross-cultural Awareness.
  • Managing stress.

Accreditation & Certification

  • Jordan Ministry Of Education
  •  Petra Travel & Tourism Institut

Pre-requisite: 

  • Previous Airport Services Experience
  • Secondary / High School Leaving Certificate / College Diploma / University Degree
  • Basic Math Skills
  • Good English Skills

Course Language: 

  • Arabic
  • English

Course Examination Language: 

  • English

Petra Arab Human Restheirces Development & Ttheirism Sciences Company - a newly established Company with Head Offices in Amman- Jordan to Own, Manage & Operate Academic, Educational & career training Institutes in Jordan, MENA and the Gulf Region in the Travel & Ttheirism Industry

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