Airline Customer Service

Course details

Course Overview

• Learn techniques of effective communication and customer contact.
• Understand the various social styles and cultural differences of airline customers.
• Gain knowledge about new trends in customer service.
• Improved Standard of Customer Service.
• Verbal & Non-verbal Communication Skills.
• Customer Contact Techniques.
• Cross-cultural Awareness.
• Managing stress.

Accreditation & Certification

• Jordan Ministry Of Education
•  Petra Travel & Tourism Institut

Pre-requisite: 

• Previous Airport Services Experience
• Secondary / High School Leaving Certificate / College Diploma / University Degree
• Basic Math Skills
• Good English Skills

Course Language: 

• Arabic
• English

Course Examination Language: 

• English