- Duration: 60 Hours
- Timings: Full Time, Weekdays
Course details
Course Headline
This course is a step towards earning an IATA Diploma in Aviation Studies
What will I learn?
- Improved Standard of Customer Service
- Verbal & Non-verbal Communication Skills
- Customer Contact Techniques
- Cross-cultural Awareness
- Managing stress
- Soft Skills
- English Speaking
- Computer Basics - mainly MS Office
- Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt
- Job assistance after completion of the course
- Repetition of course / modules should the IATA exam not be cleared in first attempt
- Waiver of IATA exam fees for second attempt, if at all needed
- Certification of attendance issued by Al-Khawarizmi College, approved by Ministry irrespective of clearance of IATA exam, as we believe the journey of learning is as important as the clearance of the Exam. Job assistance would be offered at the end of attending the course as well
Open to all those that have completed High School and have good English communication skills. There is no entrance test.
- Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
- Cargo reservations and receiving staff, Public relations and sales support personnel, Flight attendants
- Learn techniques of effective communication and customer contact
- Understand the various social styles and cultural differences of airline customers
- Gain knowledge about new trends in customer service
Job roles this course is suitable for:
Guest Service Executive , Airport Services , Airport Services Admin OfficerAbout Khawarizmi Training Solutions
About KIC-CEC
The Continuing Education Center (CEC) at Al Khawarizmi International College (KIC) has been established since 1985 as a leading provider of training and development services for individuals and corporate groups in the UAE. The Continuing Education Center at KIC offers a wide range of courses in the fields of IT, Business and English Language. The training center has obtained partnerships with some of the most recognized training and testing organizations globally, such as Microsoft, Comptia, Adobe, Pearson Vue, Association of Business Practitioners (ABP), Project Management Institute (PMI), and King's English School, which is currently running a branch at KIC.
Over the years, we have managed to build one of the strongest training methodologies in the region, which focuses on developing trainees on an individual basis, and making sure trainees are able to apply the knowledge they learn in their professional lives. To achieve this, some of the most qualified instructors globally have joined us, and today they play an integral role in providing our trainees with one-on-one attention.
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