Airline Cabin Crew Training

Course details

In this course, you learn the International Air Transport Association IATA ® terminology required to pass the IATA® exam. You will receive a CD of material including the IATA® Guide and exam bank questions. You also receive the Campus Education IATA® attendance Certificate .

• The staff on an airplane can generally be divided into two groups, the flight crew and the cabin crew.
• The individual who works in the passenger area are known as the cabin crew. Such an individual may be referred to as a stewardess, flight attendant or air hostess.

Target Audience

• This course is recommended for Aspiring cabin crew members.

Program Topics

• Introduction to Aircraft and Aviation Familiarization.
• Crew Member Coordination and Communication.
• Customer Service and managing passenger interactions.
• Safety and emergency procedures.

Outlines

• Module 1 – Introduction to the Cabin Crew Profession
• Module 2 – Landing the Job
• Module 3 – Cabin Crew Healthy Living/Lifestyle
• Module 4 – Introduction to the Aviation Industry
• Module 5 – Introduction to Aircraft and Aviation Familiarization
• Module 6 – Crew Member Coordination and Communication
• Module 7 – Customer Service
• Module 8 – Managing Passenger Interactions
• Module 9 – Safety and Emergency Procedures
• Module 10 – Medical Emergencies and Medical Training
• Module 11 – Introduction to Dangerous Goods
• Module 12 – Aviation Security
• Module 13 – Introduction to Airline Catering and Food Service