Advanced Skills for Personal and Executive Assistants

Course details

The PD Training Advanced Skills for Personal and Executive Assistants training course provides personal and executive assistants with a clear understanding of the range of important functions they fill, and exposes participants to the the tools and techniques that allow them to be more effective in their role.

In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role, and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!

This Advanced Skills for Personal and Executive Assistants training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Outcomes

After completing this course, participants will have learned to:

• Adapt to the manager's needs and style of working
• Take initiative when needed
• Develop social intelligence
• Develop basic business acumen
• Understand the importance of office management
• Listen actively
• Prepare for changes and surprises
• Manage others and keep them on track
• Keep minutes
• Manage meetings expertly
• Understand and use email protocol
• Develop computer and communication skills
• Develop phone and voicemail etiquette
• Develop confidentiality
• Understand and use social media management
• Handle difficult people and situations

Foreword:

• Being a competent personal assistant (PA) or an executive assistant requires a wide range of skills including time management, making arrangements, writing important business documents, updating schedules and taking minutes. In order to acquire a deep understanding and skills in all these areas, register into a training course that will improve your abilities. Exceed the expectations of your manager and get noticed!
• During this course, participants engage in learning specific skills and practice the duties of a personal assistant. This interactive course includes activities to enhance your learning and the development of practical skills like social media management, handling sensitive documents and information, minute taking, dealing with difficult people and more.
• This comprehensive course involves the development of skills and knowledge that the job of a personal assistant demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, and prioritizing tasks.

MODULES

Getting Organised (Part 1)

• Dealing with Email
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the most of Voice Mail

Getting Organised (Part 2)

• Keeping your Workspace Organized
• Using a To-do Book
• The Extra Mile: Adding Project Management Techniques to your Toolbox

Managing Time

• Managing your Time
• Keeping others on Track
• Maintaining schedules

Getting it all Done on Time

• Prioritizing
• The secret to staying on Track
• Goal setting

Special Tasks

• Planning small Meetings
• Planning Large Meetings
• Organizing Travel

Verbal Communication skills

• Listening and Hearing: they aren't the same
• Asking Questions
• Communicating with Power

Non-Verbal Communication skills

• Body Language
• The signals you send to Others
• It's not what you say, It's how you say it

Empowering Yourself

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions

The Team of Two

• Working with your Manager
• Influencing skills
• What to do in sticky situations

Taking Care of Yourself

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload