Advanced Leadership Skills

Course details

For anyone in a leadership position
Leadership is the Ability to Influence Others

• What inhibits our ability to influence others
• What you expect is exactly what you get.
• Taking responsibility for the present gives control of the future.
• There is a 1:1 relationship between feeling lack of control and lack of freedom and negative emotions.

Why You Influence Others the Way You Do

• What comes naturally to you may not get you the response you want.
• How to recognize your natural strengths and weaknesses.

Realistic Motivation

• The sources of satisfaction are different from the sources of dissatisfaction
• Motivators versus hygiene.
• The positive impact of hygiene always returns to zero.
• How to shape people's attitudes without trying to shape their attitude.
• How to stay energized through constant change.

Individual Accountability Must Increase

• Accepting total responsibility means from now on, there are no excuses.
• The Accountability Meeting ensures control of future results.

Effective Leaders Develop Other Leaders

• How to learn from lifelong leadership lessons.
• Traditional approaches versus effective leadership.
• Authority does not ensure effective leadership.
• Effective leaders enable continuous improvement.
• Leaders may need to shift the central ideas in their business to stay competitive.

Who Owns the Problem? - Resolving Problems

• Owning a problem does not mean you caused the problem.
• Most people own more problems than necessary.
• Use minimum expectations to help prevent problems.

Influencing - The Most Valuable Skill on Earth

• Influencing should never equate with manipulating.
• People react to perceptions in spite of reality.
• Changing reactions means changing perceptions.
• Speaking to be understood.
• Use verifiable language to speak to be understood.
• Listening to understand.
• When you must suspend judgment.
• Twelve roadblocks to effective listening.
• How to help without owning the problem.
• The Exchange: a communication exercise to experience how to speak to be understood and listen to understand.

Positive Confrontation - Resolving Conflict

• Four steps to positive confrontation.