Course details
The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.Through this programme, we aim to prepare learners for career advancement opportunities in Singapore's fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.
Modules
- Service Environment Management
- HR Policies and Management
- Team Leadership
- Loss Prevention Management
- Staff Training Management
- Service Recovery Development and Management
- Service Quality Management
- Service Excellence and Innovation
Eligibility / Requirements
- Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions
- Minimum Grade E in any 3 GCE A Levels including English
- Minimum of C5 in any 3 GCE ‘O’ Level subjects including English, or its equivalent ( WSQ Work Place Literacy and Numeracy Skills Level 5) with 8 years working experience; or
- Matured candidates with other relevant certificate qualifications with 5 years of working experience.
Job roles this course is suitable for:
Customer Relations Executive , Customer Relations Officer , Customer Care CoordinatorAbout Avanta Academy
Avanta Academy was established in Singapore under the wings of dedicated lecturers and a team.
As a local academy, Avanta Academy has grown humbly receiving recognition and accreditations by international and local bodies, boasting spacious and impressive classrooms for students, at the center of Singapore just a few miles away from the City’s amenities.
Avanta Academy maps our students with the essential knowledge and skills through our unique bevy of courses in Food and Beverage Management, Tourism & Hospitality Management, Safety and Health in Workplaces, Engineering and Design related fields.
The flexibility of courses on offer at Avanta Academy coupled with the renowned international accreditation at an affordable price has resulted in a steady increase in student enrolment.
With highly resourceful lecturers, the knowledge and progress rendered at Avanta Academy will satisfy the need of each and every student. Avanta Academy is committed to educate with interactive and flexible knowledge sharing and establish as a national and regional academy for students.
- SGD 18
SGD 347Duration: Upto 3 Hours - SGD 155Duration: Upto 13 Weeks
