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Course details
Overview
This course is designed to provide office administrators supervisors of clerical and administrative staff executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high quality. It thereby contributes to their own their managers and their organisation's success.
Objective
By the end of the courseparticipants will be able to:
Understand their roles and the key contribution they make to organisational success.
Review and improve their working relationships.
Reviewed and develop their personal organisationcommunication and interpersonal skills.
Implement an action plan to help themselvestheir boss and other colleagues focus on quality and work in more effective and efficient ways.
Who Should Attend
Office administrators.
Supervisors of clerical and administrative staff.
Executive secretaries and Personal Assistants.
Course Outlines
Day 1 - The Office Administrator & Personal Assistant's Roles:
The 'competence' model and the competencies of effective Office Administrators.
Executive Secretaries and Personal Assistants.
Organisation structures and cultures.
Managing working relationships.
Day 2 - Managing Time and Stress:
Time stealers and personal style.
Helping others manage time.
Managing interruptions and access.
Planning and priority setting.
Daily routines.
Introduction to project management techniques.
Monitoring progress.
Dealing with crises.
Understanding and managing stress in self and others.
Day 3 - Communication Skills:
Avoiding communication breakdown.
Listening skills.
Assertiveness
Managing requests.
Managing conflict.
Giving and receiving delegation.
Constructive criticism skills.
Meetings.
Day 4 - Desk Management:
Office layout and ergonomics.
Information systems.
Managing the paper load.
Getting the best from e-mail and office technology.
Day 5 - Written communication Skills:
Report and letter writing.
Taking notes and writing minutes.
Editing and proof-reading skills.
Supervising administrative staff:
Motivating.
Coaching and training staff.
Appraisal.
About London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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