By the end of the program, participants will be able to:

  • Identify different approaches to interpersonal relationships.
  • Improve organizational communications.
  • Discover different personal listening styles.
  • Develop skills in building rapport with others.
  • Practice and use assertiveness skills in different situations.
  • Assertively say No and disagree with others.
  • Enhance the ability to influence different personalities.

This Conference is designed for:

Employees, supervisors, senior and middle managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies. This program is worth 25 NASBA CPEs.

Conference Outline:

Defining Effective Communication

  • Myths in Communication
  • Elements of Our Communication with Others
  • Communication Windows
  • Identifying Approaches to Interpersonal Relationships
  • Characteristics of Effective Communicators
  • Communicating within Teams
  • Organizational Communication

The Art of Listening

  • The Personal Listening Profile
  • Identifying Listening Approaches
  • Active Listening Techniques
  • Effective Listening and Paraphrasing
  • The Use of Clarification Techniques

Understanding Others Filter Systems

  • Internal Representational Systems
  • Eliciting Meta Programs
  • Building Rapport with Others
  • The Heart of Effective Persuasive Communication
  • Using Questions as Probes

Assertiveness Skills

  • Definition of Assertiveness
  • The Power of Self Talk
  • Assertive Rights and Corresponding Responsibilities
  • Learning How to Say No
  • Feedback and Assertiveness
  • Ten Activities to Practice Assertive Behavior

Influencing Others

  • Secret of Influencing
  • What Makes an Effective Influencer
  • Influencing through Rapport
  • Sources of Individual Power
  • Understanding Influencing Styles
  • A Recipe for Successful Influencing
  • Influencing Different Personalities

Knowledge

The adage that “knowledge” is power holds very true in this industry. In order to maximize results we are constantly updating and upgrading ourselves. This commitment to ongoing skills development is one of the reasons we are success, the belief that there is a “better way to do things” is what motivates us each and every day. By aligning with us you are going to benefit from our years of expertise in real world scenarios. Classroom learning is great but there is no substitute to real world experience which is what we are bringing to the table.

Quality

Billionaire investor Warren Buffett said “price is what you pay but quality is what you get” and that expression is very true. With use we understand that your time is very valuable and you only want the best and most current industry related knowledge which is what we bring to the table.  Instead of giving you massive amounts of inaccurate or outdated information you get precisely what you want, the most current knowledge so you can make truly informed decisions that will directly impact productivity and your bottom line. When results are what you are looking for then the choice is clear, we are your partners in success.

Innovation

Technology has revolutionized the way knowledge is disseminated in throughout the world, what use to take months or even years to reach the masses can be done in a few hours ! In order to remain relevant and viable we need to embrace innovations. The challenge with innovation is knowing when to implement it and what type of return you can expect from it. Instead of risking your time and resources we have the answers for you, Since we are at the vanguard of the industry whenever there is a fruitful innovation we will be there providing you with the information needed to make the right decision.

Respect

We understand you may have unique need so we provide a tailored made (bespoke for our U.K. friends) approach that will address your questions in the most conducive manner possible.  Respect to us means putting your interests, your needs at the forefront of our mind. You will see how genuine we are and that you not just “some customer” you are our partner in success just as much as we are your partner in success. We firmly believe in the “golden rule”, treat others with graciousness, courtesy and respect.  Come experience the difference that quality and respect makes and you will truly be amazed.

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