Advance Supervisory Skills

Course details

Who Should Attend:

Personnel with some years experience in a supervisory position will find the training program most beneficial. It will also be of benefit to those who are moving to middle management positions.

Course Description:

At the conclusion pf this intensive training program, participants will have a better understanding of the knowledge and skills required by the successful supervisor. They will be aware of alternative techniques of supervision and have gained further insight into the important areas of motivation and leadership.
The importance of supervisory control and effective delegation will also be explored and emphasized.

Course Outline:

The Supervisor's Job:

• Functions and skills
• Levels of supervision

Approached to Supervision:

• Different approaches and their development
• Choosing an approach

The Supervisor within the Organization:

• Organizational structure
• Authority relationships
• Line and staff roles
• Functional authority

Motivation and Leadership:

• Understanding human nature and the needs of people
• Satisfaction versus dissatisfaction
• Making the most of people
• Influencing choice of behavior
• Understanding leadership and becoming an effective leader

Delegation:

• Principles of delegation
• Attitudes to delegation

Communication:

• Communication process
• Formal communication
• Interpersonal communication
• Barriers to communication

Choosing and Developing Staff :

• Job Descriptions
• Selection Techniques
• Employee appraisal and development

Time Management:

• Making the best use of your time

Setting Goals and Objectives:

• Planning and control

Problem Solving and Decision Making Dealing with Supervisors Disciplinary Procedures:

• Avoiding unnecessary conflict

Conflict Resolution