Administration and Office Management

Course details

This course is designed to provide training for inpiduals who are interested in or currently have a career in the field of Administration or Office Management. Participants in this course will learn effective communication, customer service, phone etiquette and organization skills, amongst a variety of other topics. The course will provide them with the skills and knowledge required to be successful in this profession and will include practice using essential computer software and applications. Participants will also have the opportunity to practice the concepts learned through case studies and presentations.

Course Introduction

• The course will begin with participant introductions and a discussion of the topics that will be covered in this course. Students will receive an outline of the course and will have an opportunity to ask questions regarding the content. In addition, students will be asked to analyze their learning objectives from this course.

What is an Administrator or Office Manager?

• This session will define the roles and tasks of an Administrator or Office Manager. Participants will learn about some of the daily roles and responsibilities that can be expected from someone in this profession. They will also learn a variety of terminology pertaining to this profession and the business industry.

Servicing the Customer

• Customer service and orientation is a key component of any business organization. This session teaches participants how to have a customer driven mindset and subtle nuances such
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Administration and Office Management

• as saying "no" tactfully. The core component of this session is teaching participants best practices in customer service as it relates to employee-customer interaction.

Keys to Effective Planning and Organizing

• This session teaches participants some strategies for planning and organizing in their daily lives. These skills can be applied both to the workplace and to their personal lives, as it is key to maintaining a stress-free work environment.

The A to Z of Meetings

• Meetings are an everyday component of all business environments. This session will introduce students to the skills and knowledge needed to plan a variety of meetings and to make the best use of limited time. Students will also learn to identify whether a meeting is necessary and the proper preparation required for meetings. The topics of meeting minutes, chairing meetings and reporting meeting outcomes will also be discussed.

Spoken Communication for the Business World

• A key ingredient for success within the professional realm is effective communication. This session will introduce students to business conversational skills. Students will learn to communicate in an assertive and effective manner. This section is supplemented by a number of interactive exercises that gives participants an opportunity to apply the lessons learned.
• Written Communication for the Business World
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Administration and Office Management

• Writing is an everyday component in the life of any Administrator or Office Manager. This session teaches participants to communicate both effectively and in a grammatically correct manner. Participants will learn to properly draft and write e-mails, memos, reports and a variety of other forms of writing commonly used in the business world.

Managing Your Time Efficiently

• Time management is a vital skill for Administrators and Office Managers as they are normally working under the pressure of competing priorities and tasks. This session teaches participants to effectively prioritize and maximize the use of time, particularly in situations where they have an impeding deadline.

Presentations

• This session gives participants the knowledge and skills to create a variety of presentations for different audiences and purposes. Participants will have the opportunity to create a presentation through PowerPoint and will present it to the class, making use of the opportunity for constructive criticism from the instructor and their peers.

Phone Etiquette

• Phone etiquette is a basic and essential skill for any professional. This session concentrates on many of the dos and don'ts of phone etiquette along with maintaining professionalism in other areas within the workplace.
• Vital Computer Tools and Applications
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Administration and Office Management

• This session introduces participants to some of the core components of MS Office and gives them some practical experience using these tools. Participants will also learn about other computer software and applications that are vital to this profession and help to simplify many common tasks.

Staffing and Allocation of Resources

• Allocation of resources refers to both staffing of a team or department and to budgeting and allocating financial and other resources for the effective function of any department.
• Participants will learn to ensure that financial resources are allocated and budgeted in an optimal manner for all competing needs.
• Budgeting
• This session will concentrate on learning to prepare and manage both budgets and forecasts.
• Participants will learn to prepare an organizational or project budget, to document budgets and to monitor budgets. They will also learn to forecast estimates for a variety of scenarios.

Being a Team Player

• Effective teamwork is a crucial component of working with groups in any organization.
• This session will teach participants to determine outcomes and the team plan necessary to achieve them. They will also learn about leading a team to align with the management of the organization.

The Fundamentals of Project Management

• Participants of the course will receive an introduction into the elements involved in Project Management. They will learn about completing a project from concept to finish or working on a section of a larger project. Students will learn to develop a project plan, administer
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• and monitor the project, and finalize and review it to understand lessons learned for future projects.

Any Questions?

• The course will end with a review of the concepts learned and a question and answer session.
• Students will also have the opportunity to create an action plan based on what they have learned and they will fill out a feedback survey about the course.