The Administrating And Implementing Unified Messaging (AIUM) course combines two Authorised Cisco Unity courses (AUM and IUM) into one comprehensive program designed to provide the most complete coverage of the Cisco Unity software available anywhere. Unity is a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, administrators and system engineers will perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. In addition, you will learn to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations.


  • Cisco Unified Messaging Overview
  • Cisco Unity Connection Overview
  • Cisco Unified Messaging General Setup
  • Cisco Unified Messaging System Monitoring and Maintenance
  • Cisco Unified Messaging System Hardware
  • Cisco Unified Messaging System Software
  • Cisco Unity Connection Overview
  • Unified Messaging Networking
  • Unified Messaging Maintenance and Utilities

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