Administering Cisco Unified Messaging Global Knowledge Egypt
Price: TBA

Course details


The aim of the Administering Cisco Unified Messaging (AUM) course is to produce competent administrators of the Cisco Unity product. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the other is Implementing Cisco Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.


  • Upon completing this course, the learner will be able to meet these overall objectives:
  • Components of the Cisco Unity system, their standard and
  • optional features, and how they integrate into a unified messaging system
  • Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
  • Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
  • Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
  • Monitor and maintain a Cisco Unity system using available tools and reporting capabilities


  • Cisco Unified Messaging Overview
  • Cisco Unified Messaging General Setup
  • Cisco Unified Messaging Subscriber Configuration
  • Cisco Unified Messaging System Monitoring and Maintenance

About Global Knowledge Egypt

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