Administering Cisco Unified Contact Center Enterprise Global Knowledge Egypt

Overview:

Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option.

Content:

  • Cisco Unified Contact Center Enterprise v8.0 Product Overview
  • Configuring Cisco Unified Contact Center Enterprise v8.0
  • Extended Functions
  • Administrative Scripts and Translation Routing
  • Configuring a Second Peripheral
  • Configuring Cisco Outbound Option
  • Cisco Unified Intelligence Center

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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