Course details
Overview:
This is a instructor-led course for system engineers and customers who will be involved with "Day2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support.
Objectives:
- After attending this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Implement business rules as they apply to scripting and routing in Unified CM
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign
- Describe how to support CCE
Content:
- Cisco Unified Contact Center Enterprise v10 Foundations
- CCE Configuration and Scripting Review
- Implementing Business Rules
- CCE VXML Solution
- UCCE Outbound Option
- CCE Support Considerations
Course Location
About Global Knowledge Egypt
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
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