Administering Cisco Unified Contact Center Enterprise Part 1 Global Knowledge Egypt
Price: TBA

    Course details

    Overview:

    This instructor-led course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.

    Objectives:

    • After completing this course you should be able to:
    • Identify the basic components and operations of the Unified CCE solution
    • Configure and script a basic UCCE CVP deployment
    • Perform the ICM configuration tasks required to support basic agent functionality
    • Build and test a basic ICM script utilizing microapps
    • Configure and script UCCE to support reporting requirements, precision queuing and RONA
    • Deploy the CVP VXML component in a Unified CCE solution successfully
    • Generate basic reports using Cisco Unified IC

    Content:

    • UCCE Configuration and Scripting
    • Unified CCE Inbound Agent Considerations
    • Unified CCE IVR/VRU Functionality
    • Additional UCCE Considerations
    • VXML Implementation
    • Cisco Unified Intelligence Center Reporting
    Updated on 08 November, 2015

    About Global Knowledge Egypt

    Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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