Administering Cisco Unified Communications Manager

Course details

Overview:

Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.

Objectives:

• Upon completing this course, the learner will be able to meet these overall objectives:
• Describe the Cisco Unified Communications Manager network service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups

Content:

• Introduction to IP Telephony
• Basic Configuration of Cisco Unified Communications Manager
• User Administration
• Preparation for Phone Registration
• Route Filters and Digit Manipulation
• Class of Control
• Media Resources
• Features and Services