Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
This workshop will help participants develop and practice their active listening skills.
What Will Students Learn?
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
What Topics are Covered?
- Defining active listening
- Body language basics
- Attitude is everything!
- Encouraging conversation
- Building relationships
- Getting over listening roadblocks
About Task Training Center
TASK Is an independent firm with experience in the field of Supply Chain, Lean Six Sigma and Quality Management, They have been successfully providing Their clients with business and professional solutions, as Theyll as expertise in the organization. TASK offers an impressive range of international certification programs, consulting in the above fields. Their experienced consultants provide these services to a large number of organizations, both private and public. They pride Theirselves on Their track record and long-standing relationships with Their clients, many of whom have been with us since They started business.
TASK They understand that having top-rate professionals working in efficient teams is the heart of any company. Hence, They have created teams of the most skilled professionals and provided them with the right tools and environment to give their best.See all Task Training Center courses