Course details
Achieving Customer Centricity
Research shows that in some industries, although 80+ percent of CEOs think they are delivering good service, only 16% of their clients agree. It is essential to note that it is 3 times cheaper to sell to existing clients, than to on board new ones, and about 6-7 times expensive to get new customers than to keep existing ones.
Bad service experiences are shared to about twice as many people as good experiences. Up to 70% of customers on an average will pay more if they believe they would get a great service experience. Up to 91% of dissatisfied customers will not willingly do business with you again. Then why not to join our Customer Centricity Training and serve your customer at your best to keep them satisfied so that, they can increase revenue for your company.
Why is it Needed: There are real costs vis a vis revenue foregone, expenses incurred, and opportunities missed, arising from not having a great customer service proposition for your clients. In today's age of technological advancement, increased competition and choice, along with a population demanding more and more of tailored solutions, the only sustainable competitive advantage is having a great service delivery excellence proposition.
Key Factors
1. Get a solid understanding of what service excellence and customer-centricity are.
2. Assess where your organization stands in relation to its ideal customer-centric state.
3. Understand how you should view customer service across the entire client journey.
4. Properly engage employees and clients meaningfully in developing sustained programs.
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About KPM Learning Solutions
Who Are WeKPM Learning Solutions is an industry leading providers of high-quality Public Training Courses, Elearning & Customized InHouse Training programs
“KPM” denotes Key Performance Management which is directed towards the strategic goals of any organization and few sets of key skills. Our aim is to upgrade and set those key skills that are result oriented and bring organizational excellence by all means. KPM is industries renowned & trusted corporate training service, professional training events and in-house training solutions with latest industrial & technological trend in today’s competitive business landscape.
What We Do
Designing, developing and delivering world-class business learning services like conferences and tailor-made academic learning programs across all industry sectors that are the main USP’s of KPM Learning Solutions
We are committed to providing our partners – a unique learning experience where they can find sound & stimulating customized topics, intensive engaging conversations and meet the bigger brands within their field with lower costs and on-time delivery.
Industries We Serve
- Banking, Finance and Accounting
- Oil and Gas
- HR, Leadership and Management
- Power and Mining
- IT and Cyber Security
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