تفاصيل الدورة
Achieving Customer Centricity
Research shows that in some industries, although 80+ percent of CEOs think they are delivering good service, only 16% of their clients agree. It is essential to note that it is 3 times cheaper to sell to existing clients, than to on board new ones, and about 6-7 times expensive to get new customers than to keep existing ones.
Bad service experiences are shared to about twice as many people as good experiences. Up to 70% of customers on an average will pay more if they believe they would get a great service experience. Up to 91% of dissatisfied customers will not willingly do business with you again. Then why not to join our Customer Centricity Training and serve your customer at your best to keep them satisfied so that, they can increase revenue for your company.
Why is it Needed: There are real costs vis a vis revenue foregone, expenses incurred, and opportunities missed, arising from not having a great customer service proposition for your clients. In today's age of technological advancement, increased competition and choice, along with a population demanding more and more of tailored solutions, the only sustainable competitive advantage is having a great service delivery excellence proposition.
Key Factors
1. Get a solid understanding of what service excellence and customer-centricity are.
2. Assess where your organization stands in relation to its ideal customer-centric state.
3. Understand how you should view customer service across the entire client journey.
4. Properly engage employees and clients meaningfully in developing sustained programs.
Register now and get discount up to 20%
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