A+ Certification: Operating Systems is the course you should take if your job responsibilities include the support of computers running the Windows 9x, Windows 2000, and Windows XP operating systems. This course, along with the A+ Certification: Hardware course, prepares you for the CompTIA A+ Operating Systems certification exam. In this course, you'll build on your skills with using a Windows-based operating system to learn the specific skills you need to install, maintain, and troubleshoot the Windows 9x, Windows 2000, and Windows XP operating systems.

Target Audience

This course is targeted to an individual with basic end-user skills using Windows-based personal computers, who wishes to begin a career in information technology by becoming a personal computer service technician, or who wants to prepare to take the CompTIA A+ Operating Systems examination.


  • Install and configure PC hardware and system components
  • Understand the basics of peripherals and local area networking
  • Support and troubleshoot PC hardware, software and peripherals
  • Have a good understanding of customer service techniques
  • Partition and format hard disk drives
  • Install and configure Windows 98, Windows Me, Windows NT Workstation, Windows 2000 Professional and Windows XP Professional
  • Create, configure and use network and Internet connections
  • Support and troubleshoot operating systems and applications

Course Outline

  • PC Functions and Components
  • Tools and Equipment
  • BIOS
  • Settings System Resources
  • Cleaning and Preventative Maintenance
  • Environmental Issues
  • ESD, Handling, and Disposal
  • Printer Types
  • Printer Connections, Configuration, and Troubleshooting
  • Portable Computers
  • Network Concepts
  • Implementing a LAN
  • WAN and Internet Connectivity
  • Customer Service Techniques
  • Operating System Basics
  • Windows Me
  • Overview of Windows NT and Windows 2000
  • Installing Windows 2000
  • The Windows 2000 Boot Process
  • Configuring Windows 2000
  • Windows 2000 Disk and Storage Management
  • Managing Users and Groups
  • Windows 2000 Security
  • Field Replaceable Units
  • IDE Devices
  • SCSI Devices
  • Peripheral Devices
  • Troubleshooting and Optimisation
  • Motherboard Architecture
  • Processors
  • Memory
  • Introduction to Windows 98
  • Installing Windows 98
  • Windows 98 Boot Process
  • Navigating Windows 98 Windows 98 File and Disk Management
  • Running Applications in Windows 98
  • Configuring Windows 98
  • Windows 98 Printing
  • Windows 98 Networking
  • Troubleshooting Windows 2000
  • Installing and Deploying Windows XP
  • Configuring Windows XP
  • Remote Management
  • Internet Overview
  • TCP/IP

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

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