Teaming & Teamwork in Property and Facilities Management

Course details

COURSE OBJECTIVES

The course will use a case-based approach to imbue mindsets and impart the knowledge and skills to work effectively in intra and inter-organisational teams to deliver the multi-disciplinary demands of Property & Facilities Management services and work.

COURSE PROGRAMME

INDIVIDUAL, GROUP AND TEAMWORK

• Individual & Work Outcome
  
• Groups & Group Work Outcomes
  
• Teams & Teamwork Outcomes
  

TRAITS OF EFFECTIVE TEAMS

• Good Communication & Social Interaction
  
• Dependent & Yet Independent
  
• Individual & Team Accountability & Responsibility
  
• Shared Goals & Team Processing
  
• Dispute Resolution Process
  

BARRIES TO EFFECTIVE TEAMWORK

• Cultural
  
• Individual
  
• Task Requirements
  
• Physical: Size & Geographical 
  

LEADERSHIP & COACHING

• Purpose & Principles
  
• Coaching & Mentoring Models
  
• Dos and Don'ts
  
• Collaborative Coaching: GROW Model 
  

FORMING EFFECTIVE TEAMS

Understanding the Power & Purpose

Stages

• - Forming: Defining Purpose & Goal
  
• - Storming: Working Together / Power Struggle / Dealing with Conflicts
  
• - Forming: Defining Purpose & Goal
  
• - Performing: Achieving Trust & Teamwork
  

Critical Factors for Strong Teams:

• - Team Goals
  
• - Team Structure
  
• - Forming: Defining Purpose & Goal
  
• - Roles of Team Members: Leaders & Followers
  
• - Timeline Consensus
  

SOLVING PROBLEMS AS A TEAM

The Six Thinking Hats

Encouraging Brainstorming

Building Consensus

FM CASE-BASED LEARNING

Case: Embarking on a FM Service Contract Overseas 

 Encouraging Teamwork

• - Some Things to Do
  
• - Some Things to Avoid
  
• - Some Things to Consider
  

WHO SHOULD ATTEND

The course will benefit those who have a vested interest in buildings including:

• Developers
  
• Building Owners
  
• Government Officials
  
• Architects
  
• Engineers
  
• Project Managers
  
• Quantity Surveyors
  
• Contractors/Sub-Contractors/Suppliers
  
• Property Managers
  
• Facilities Managers
  
• Maintenance Managers
  
• Management Corporations
  
• Town Councils
  
• and Others