Enhancing Facilities Performance & Service Delivery: Defects Management

Course details

COURSE BACKGROUND

The life cycle of a building can be categorised into three main phases as shown. Upstream activities of Design and Construction can impact downstream Real Estate & Facilities Management (REFM) activities in particular, defects occurrence and repairs.

The REFM phase in the building life cycle is the longest. REFM work ensures and enhances building performance and asset value, consumes the highest aggregate resources in the building life cycle and is yet accorded the lowest priority in budget allocation. Insufficient attention to maintenance and funding leads to unattended defects which can cause major impacts on service delivery and organisation reputation as recent incidents have shown.

COURSE OBJECTIVES

The series of courses on 'Enhancing Facilities Performance and Service Delivery: Defects Management' is in response to the growing incidence of defects in new buildings and the ageing of existing buildings which require a preventive, corrective and predictive approach to address. The courses will provide a better understanding of the building design and construction process and the properties and performance of building materials, prerequisite underpinning knowledge in proactive defects mitigation and management.

COURSE DESIGN, DELIVERY AND LEARNING OUTCOMES

The courses have been designed and will be delivered in cognisance of the fact that not all parties with a vested interest in the building life cycle are technically trained or inclined; they may also be involved directly or indirectly in strategic, tactical and operational levels aspects of built environment such as finance and customer service.

The learning outcomes are 'T" shaped PMEs with cross disciplinary knowledge and understanding to adopt a proactive approach to efficient and cost effective facilities maintenance and defects management and funding.

ENHANCING FACILITIES PERFORMANCE & SERVICE DELIVERY: DEFECTS MANAGEMENT 

Day 1 : Structural Forms, Systems & Materials: Design, Construction, Performance & Defects Simply Explained

1. Building Development & Construction

• Buildings & Building Life Cycle
  
• Parties in the Development, Construction & Maintenance Process
  
• Sustainable Buildings
  

2. Building Science & Environment

• Moisture/Condensation
  
• Lighting
  
• Noise
  
• Thermal Comfort
  

3. Building Structures & Materials

• Load Bearing Wall & Framed Structures
  
• Building Components/Elements
  
• Building Materials Overview
  

4. Enhancing Building Life Cycle Performance

• Contribution of Design
  
• Contribution of Construction
  
• Maintenance Management
  

5. Defects in Buildings

• Building Performance & Degradation
  
• Common Causes & Manifestation of Defects
  
• Design-Construction-Maintenance-Defects Link
  

Day 2 : Enhancing Building Materials & Systems Performance: Installation, Preventive Maintenance, Defects & Repairs 

1. Assessing Building Life Cycle Performance & Service Delivery

• Performance Concept
  
• Performance Measures
  
• Technical Performance & Inspection Standardisation
  

2. Reinforced Concrete

• Materials Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

3. Bricks & Blocks

• Materials Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

4. Natural Stone and Ceramic Tiles

• Materials Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

5. Wood and Plastics

• Materials Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

6. Plaster & Screeds

• Materials Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

7. Glass in Buildings

• Materials Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

8. Paints & Coatings

• Materials Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

Day 3 : Enhancing Building Services Systems Performance: Preventive Maintenance, Defects & Repairs 

1. Water Supply & Plumbing Systems

• Systems Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

2. Waste & Sewage Disposal Systems

• Systems Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

3. Electrical Supply & Lighting Systems

• Systems Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

4. Ventilation & Air-Conditioning Systems

• Systems Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

5. Fire Protection Systems

• Systems Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

6. Vertical Transportation Systems

• Systems Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

7. Security Systems

• Systems Overview
  
• Life Cycle Performance & Preventive Maintenance
  
• Common Defects & Repair Methods
  

COURSE ACCREDITATION AND CERTIFICATE OF ATTENDANCE

The course has been qualified for 21 PDU units under the PE Board Continuing Professional Development programme. A Certificate of Attendance will be issued upon completion of all 3 days of training; these may also be suitable for meeting the CPD requirements of other relevant professional bodies not operating a CPD course accreditation system.

WHO SHOULD ATTEND

The course will benefit those who have a vested interest in buildings including:

• Developers
  
• Building Owners
  
• Government Officials
  
• Architects
  
• Engineers
  
• Project Managers
  
• Quantity Surveyors
  
• Contractors/Sub-Contractors/Suppliers
  
• Property Managers
  
• Facilities Managers
  
• Maintenance Managers
  
• Management Corporations
  
• Town Councils
  
• and Others