Course details
Students who wish to do short programmes can complete the modules of our Higher Certificate in Facilities Management as a short course.
Course Content
- FM customers, their behaviour and needs in the FM environment.
- Communication for excellence in service delivery.
- Customer satisfaction in the FM environment and how to achieve it.
- Principles and techniques of effective communication.
- Conflict management - dealing with dissatisfied customers.
- Principles of communication planning for FM.
- Effective communication with customers / users of the facility
Updated on 17 October, 2018
Job roles this course is suitable for:
Facilities Manager , Facilities Management Engineer , Assistant Facilities ManagerAbout Academy for Facilities Management
The Academy for Facilities Management (A4FM) is a specialist higher education institution focused on facilities management (FM) education and training.
In allowing students to consolidate their experience within the industry, A4FM offers a Higher Certificate in Facilities Management (NQF5) which progresses to an Advanced Certificate in Facilities Maintenance Management (NQF6).
A4FM’s short courses which range between one to five day programmes offers professionals the opportunity to accumulate CPD points towards various professions related to facilities management.
Full qualifications consist of an open distance learning format which allow students to study from all corners of South Africa and internationally.
The Academy for Facilities Management was established and registered as a company with the Registrar of Companies (Enterprise Reg. No. 2005/037308/07) in 2009 and formally registered by the Department of Higher Education and Training and SAQA during the same year.
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