Facility Management

Course details

Facility management course at JK Michaels is structured to equip participant with the skill needed to manage and sustain facilities with asset care best practices. The workshop arm delegates with what to do to implement maintenance best practices as part of integrated facilities management in your organization. It provides an overview of the latest tools and techniques for facilities maintenance and asset management, their benefit and potential pitfalls and when and how to apply them for maximum impact on the growth and performance improvement of the organization

BENEFITS OF FACILITY MANAGEMENT COURSE TO ORGANIZATIONS

• Identify the essential functions of the facility manager's role 
  
• Step up to the increasing expectations of facility users 
  
• Determine best facility management practices to comply with. 
  
•  Update negotiating and contracting skills for outsourcing maintenance, custodial, security, and other contractors 
  
• Develop a maintenance strategy for premises and services 
  
• Focus on managing expenses, cutting utility costs, and gaining bottom line value from asset management  
  

BENEFITS OF FACILITY MANAGEMENT COURSE TO INDIVIDUALS

• Facility management training helps you gain key competencies so you can deliver more value to your organisation. 
  
• Improved facility management. 
  
• Reduces costs and increases efficiency. 
  
• Upgrading your skills and knowledge also makes you more valuable in the employment marketplace. 
  

What you will Learn:

You will apply the proven maintenance management methodologies and templates to:

• Identify and address maintenance priorities and key areas for attention; 
• Reduce plant downtime, such as power generators and other facilities. 
• Understand maintenance policy areas and how to make right decision for your organization. 
• Manage maintenance budgets and spares more effectively 
• Unlock the true potential of maintenance and facilities management teams in your organization.
  

Course Outline:

DAY ONE

1. Defining FACILITY MANAGEMENT

• What is Facilities Management (FM)? - 'the facilities umbrella' 
  
• Defining FM within an organisation 
  
• The 8 key roles of FM 
  
• FM - overhead or profit centre? 
  
• The strategic importance of managing facilities 
  
• Developing an FM plan and team 
  

2. Establishing control of support services

• Identifying and reviewing support service requirements 
  
• Profiling current service levels and costs 
  
• Reviewing contracted services 
  
• Outsourcing v in-sourcing 
  
• Contract 'bundling' and 'aggregation' 
  
• Determining and implementing a contract strategy 
  

3. Focusing on the customer

• Understanding customer business needs and objectives 
  
• Engaging the customer 
  
• Customer service strategy 
  
• Developing a customer action plan 
  
• The pursuit of excellence 
  

4. Managing the budget

• Harnessing cost data 
  
• Identify spending patterns 
  
• Building up the budget plan 
  
• Defending the plan 
  
• Control mechanisms and reports 
  
• How to maximise the budget 
  

5. Understanding service contracts

• What is a contract and why do we need them? 
  
• Tender terms 
  
• Objectives and understanding what the contractor wants 
  
• Contract structure explained 
  
• Terms and conditions 
  
• Specifications - output v input 
  
• Schedules of tender 
  
• Supplier 'own' contracts - common traps! 
  

6. Controlling the tender process

• Why tender? 
  
• Tender timetable 
  
• Roles and responsibilities 
  
• Tender stages 
  
• Tender board interview techniques 
  
• Negotiation techniques 
  
• Award and debriefing 
  
• TUPE issues 
  

DAY TWO

1. Mobilisation of service contracts

• Managing change 
  
• Implementation programme 
  
• Briefings and site familiarisation 
  
• Lines of communication 
  
• Procedures and manuals 
  
• Handover arrangements 
  

2. In-contract management

• Review and revise contract strategy objectives 
  
• Building successful contract management relationships 
  
• Monitoring process step by step 
  
• Service level agreements and KPIs demystified 
  
• Reports that inform and managing contract meetings 
  
• Contract review process and dealing with contract variations 
  
• How to handle disputes and contract termination 
  
• Planning and preparing for re-tendering 
  
• Practical tips on managing support services 
  

3. Compliance and risk management

• What legislation and who is accountable? 
  
• Developing a safety policy 
  
• Managing safety 
  
• How to carry out a risk assessment 
  
• Permits to work 
  
• Practical guidelines to handling emergencies 
  
• Business continuity - FM's role 
  

4. Managing a project (eg, arelocation)

• How to get started - plan, brief, consult 
  
• Understanding the building - structure, design constraints 
  
• Space - cost, open plan, storage, restaurant, nursery, gym 
  
• Moving people - the issues and how to avoid the pain 
  
• Removal contracts - the pitfalls 
  
• Managing a 'happy' move 
  
• Settling in or 'Happy ever after'!
  

Who Should Attend:

This workshop is designed to provide manager,engineers,senior administrators with an insight into the more advanced maintenance facilities techniques,standards and preventive process that can be readily applied to any facility maintenance activity.

Others Include:

• Procurement Management team 
  
• Contractors and facilities Service Providers 
  
• Facilities Managers and Staff 
  
• Facilities Management teams(Including building services and estate managers) 
  
• Project Managers,Project Engineers and Contract Managers 
  
• Maintenance Managers,Maintenance Engineers,Maintenance Technicians and Maintenance planners 
  
• Anyone who is involved in operating,maintaining and managing facilities and infrastructure(office,utilities,power supply,oil and gas facilities,e.t.c)