Course details
''Delivering a friendly, professional and consistent customer service"
The FM's role is to deliver service excellence and a working environment that bolsters productivity whilst meeting both budgetary and legal requirements and responding to changing business imperatives. Learn how a customercentric FM service can be achieved with a 'one team' approach that includes suppliers and in-house staff, and how measuring and publishing your results will demonstrate the value of modern FM to customers at every level.
This course provides tuition for BIFM Level 4 qualification unit FM4.15
>Defining today's service culture
>How to deliver a customer-centric culture
>Alignment of service to business requirement
>Defining what excellent customer service means to your organisation
>Measuring service excellence
>Service level agreements & key performance indicators
>Customer experience, relationships & perception
>Managing change & costs whilst retaining customer loyalty
>Optional ILM Development Certificate on request - please note fee of £50 + VAT
Updated on 08 November, 2018Course Location
About Quadrilect
We are proud of the quality of our training and have a number of quality control procedures to ensure best practice across the range of our training and consultancy services. We are equally proud of our highly responsive approach to administration.
The courses are based on many years of ‘hands on’ management experience in the topic areas concerned which have then been mapped against the BIFM’s FM competences. The content [which is regularly updated] comprises a unique blend of theory and practical guidance and advice.
Our highly professional and qualified Trainer Team has been recruited and nurtured over many years. The team is made up of practising managers and consultants selected for their expertise and presentation skills, a number of whom are routinely consulted when new legislation is drafted.
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