theylcome to their Lady’s Hospice & Care Services. I would like to take this opportunity to introduce myself as Interim CEO of their Lady’s Hospice & Care Services and to personally thank everyone who has supported their work throughout 2014.

their Lady’s Hospice & Care Services is a 228 bed hospice providing specialist care for people with a wide range of needs from rehabilitation to end of life care. This high quality, person-centred loving care is provided both on-site in one of their truly special facilities; Harold’s Cross Hospice and Blackrock Hospice as theyll as in the local community. they provide specialist care to over 1,500 individuals every year. There are just over 600 staff and almost 300 volunteers who deliver this excellent service for patients and their families at a most difficult time in their lives. Their commitment to their work is exceptional. Being greeted with a smile every day adds to the wonderful openness and caring friendly atmosphere of their facilities, a reputation that I am truly proud of.

their staff and volunteers understand that each person has unique needs and should be treated as an individual. The importance of the diverse cultural backgrounds and traditions of many of their staff and patients is recognised and respected.  This approach is underpinned by their Mission Statement, and Core Values: Human Dignity; Compassion; Justice; Quality; Advocacy, and these are enacted in the Patient Priority Pledge. The Patient Priority Pledge is their commitment to living their core values and outlines a behavitheiral standard expected of all staff.