WSQ Lead a Virtual Team Service Quality Centre
السعر: 235 SGD

    تفاصيل الدورة

    Upon completion of the unit, learners will be able to analyse the organisation’s need for virtual collaboration in achieving organisational goals and objectives. They will also learn to establish the supporting infrastructure to operationalise virtual collaboration.

    This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

    Key Benefits

    • Be able to establish a virtual team in line with intended goals and objectives
    • Foster cohesion and commitment among virtual team members towards common goals and objectives
    • Manage the virtual team’s performance in line with goals and objectives set

    Course Content

    • Analyse the need for virtual collaboration in achieving organisational goals and objectives through
    • Establish a virtual team in line with intended goals and objectives
    • Establish an infrastructure to operationalise virtual collaboration
    • Foster cohesion and commitment among virtual team members towards common goals and objectives
    • Manage virtual team’s performance in line with goals and objectives set

    Learning Methodology

    This course will be conducted through mini lectures, interactive activities, group discussions, role play, quizzes, videos, games, case studies and assessments/tests.

    Who Should Attend

    This course is suitable for staff in supervisory or managerial roles, especially those with responsibilities for the operation and performance of an organisational unit.

    تحديث بتاريخ 08 November, 2015

    نبذة عن معهد Service Quality Centre

    Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

    With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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