WSQ Handle Retail After Sales Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course aims to establish customer service requirements in accordance with guidelines and procedures, accompanied with use of appropriate questioning techniques and active listening skills. Upon completion, participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors. This module is essential to gear retailers especially with the introduction of the new Lemon Law.

Course Objectives

• Establish customer service requirements
• Process customer’s service request
• Conclude after sales service

Course Outline

• Establish customer service requirements through the use of appropriate questioning techniques and active listening skills
• Handle service item carefully to prevent damage or loss
• Examine the service item and identify after sales service requirements and confirm with customer the service required
• Examine the service item for defects and explain the condition of the service item to the customer in accordance with organisational procedures
• Obtain relevant document from customer for verification
• Explain the terms and conditions of after sales service required
• Obtain confirmation